Cisco Unified Call Studio, developed by Cisco Systems, Inc., is an Eclipse-based development environment for designing, testing, and deploying interactive voice response (IVR) and self-service applications for Cisco Unified Customer Voice Portal (CVP). Using a graphical, drag-and-drop call-flow editor and a library of prebuilt elements, teams can quickly build VoiceXML applications that deliver personalized, speech-enabled experiences and integrate with enterprise systems.
Key capabilities include support for speech recognition and text-to-speech, multi-language and localization tools, and flexible integration via REST/SOAP web services, databases, and custom Java code. Call Studio provides design-time validation, simulation and debugging tools, and streamlined packaging and deployment to the CVP VXML Server. Its extensible plug-in architecture enables reusable components and connectors, while built-in logging, configuration options, and a version-control-friendly project structure support reliable operations and collaborative development. With Cisco Unified Call Studio, contact centers can accelerate IVR delivery and provide scalable, consistent self-service that seamlessly hands off to live agents within the broader Cisco contact center ecosystem.
Cisco Unified Call Studio is developed by Cisco Systems, Inc.. The most popular versions of this product among our users are: 7.0 and 9.0.
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